We offer international shipping.
Orders are usually shipped from Australia within 2 business days from purchase date.
Once your order has been shipped, you will be provided with a tracking number via the email address you used to order.
Please note that for all shipments, we are not responsible for lost or stolen packages.
Please also be aware that in the event that a delivery address is submitted incorrectly or mistyped when an order is placed, Brisbane Dreadlocks assumes no responsibility.
We will work to get the package to you, though an address error can incur a turnaround time of up to 3 weeks.
Shipping to Australia
- Standard – 4-6 business days – AUD9.95 – AUD19.95
- FREE standard shipping in Australia for any order above 100AUD
Exchanges and returns
Your 100% satisfaction is important to us. This is why we offer a 30 day return guarantee.
Change of mind
If you decide you don’t want the product(s) anymore, we will accept a return within 30 days. The product(s) must be in its (their) original unused condition.
Please email us at brisbanedreadlocks@gmail.com with your order number within 30 days of receiving the item(s) and we will provide you with the return address.
You will receive an email confirmation once your return has been processed. Once your return/exchange has been received by Brisbane Dreadlocks, please allow 2-3 business days to process the refund and around 10 working days for the refund amount to appear in your bank account after we have processed your return.
Please note that the customer is responsible for return shipping charges where there is a change of mind.
Because duties and taxes are collected by the government in the country where the goods are received, we do not reimburse for these expenses.
Faulty, damaged or incorrect product(s)
If you have received damaged, faulty or incorrect item(s) purchased from Brisbanedreadlocks.com, please email us at brisbanedreadlocks@gmail.com within 2 days from the time you received the order.
Please include a photo of the item you received along with its packaging and freebies (if any).
We will send you a replacement at no extra cost to you, give you a store credit, or provide you with a refund.
In case of faulty, damaged or incorrect product(s), we will be responsible for the cost of shipping the new exchanged product(s) to you from our warehouse.
Refund payments for incorrect, faulty, or damaged item(s) will be made for the amount on the original purchase receipt.
Because duties and taxes are collected by the government in the country where the goods are received, we do not reimburse for these expenses.
Allergies
Brisbane Dreadlocks is not liable for any individual reaction to any particular ingredient. Please read our labels and ingredient lists carefully and follow the appropriate directions for use. If you have a specific allergy or sensitivity, do not use ingredients that may trigger a reaction. An allergy patch test is recommended if there is any doubt or history of skin reactions. Discontinue use if a reaction occurs.
